Read our Terms and Conditions

Change, Cancellation and No Show Policy

Cancellation policy:
Up to 24 hours prior the arrival or transportation service : flat rate 100.00 Chf to be paid
From 24 to 12 hours prior the arrival or transportation service: 50% of the original demand will be charged.
Less than 12 hours prior the arrival or transportation service: 100% of the original demand will be charged.
A no show fee equal to the hourly minimum or base transfer rate, for the confirmed vehicle, plus airport fee, fuel surcharge, toll(s), and parking, if applicable, will apply should the passenger fail to cancel or meet the chauffeur at the designated pick up location for all reservations.
If you experience difficulty locating your chauffeur, please call the Service Provider telephone number listed on the email confirmation. Leaving the pick-up location without notifying Vaudlimousine will result in a no show fee.

Wait Time – Airport Transfer

Waiting time at the airport is 60 minutes after the flight lands, After 60 minutes, we will charge 20.- Chf/15 minutes

Wait Time – Point-to-Point Transfer

Customers are permitted twenty (20) minutes of wait time after the scheduled pickup time. Wait time beyond the twenty (20) minutes will result in charges equal to the transfer base rate plus the hourly charge prorated in fifteen (15) minute intervals: 20:-chf/ 15 minutes.

Extra Stops

For transfer reservations, customers are allowed to make one stop, along the route, which does not exceed fifteen (15) minutes. If the stop exceeds fifteen (15) minutes, the customer
will be charged the transfer base rate plus the hourly rate for the vehicle in fifteen (15) minute increments up to forty-five (45) minutes (rounded up) for the time that the chauffeur waits. If there is more than one stop, or if the one stop lasts more than thirty (30) minutes, then the trip will convert to an hourly rate.

Incidentals

Incidentals may include, but are not limited to, chauffeur hotel accommodations and meals, greeter fee, parking, port fee, special requests, and tolls.

Estimated Inclusive Quote

Rates quoted prior to service are only an initial estimate of the cost of services reserved. Wait time and/or additional services may change the final price.

Airport Transfer

The charge for service between a commercial airport or FBO location and a predefined location.

Point-to-Point Transfer

The charge for predefined transfer from the most frequently traveled routes in a given market, separate and aside from Airport Transfers, as defined above.

Child Safety Seats

Safety Belts

requires passengers to comply with all local laws and regulations regarding safety belts and other safety equipment.

Insurance

Auto liability insurance is provided for all Vaudlimousine services. It is procured in the market in which the service is rendered and shall provide coverage which is no less than the statutory minimum permitted in that market.

Chauffeur Conduct

Vaudlimousine maintains a zero tolerance policy with regard to drug and alcohol use. We are committed to ensuring that our services and workplace remain free from the effects of drugs and alcohol in order to promote the health and safety of all our employees and customers.

If you suspect that a Vaudlimousine employee or chauffeur is under the influence of drugs or alcohol please report this immediately by calling
+41 77 980 86 75

You may reach a customer service representative 24 hours a day, 7 days a week by calling +41 77 980 86 75

Pets and Service Animals

Animals may only be transported in a kennel or soft-sided pet container. In the event damage occurs to the vehicle, caused by the animal, a damage and/or cleaning fee may be charged. For passengers with disabilities traveling with a service animal, the animal does not require being transported in a kennel or soft-sided pet container.

Accessibility

Any hearing impaired person, totally or partially blind person, or physically disabled person riding in any Vaudlimousine vehicle is permitted to be accompanied by a service animal, without being required to pay an extra charge for the service animal.

Lost or Misplaced Items

Vaudlimousine assumes no liability for any lost or misplaced personal property or any other items.

In-Vehicle Complimentary WiFi

Many of ’s vehicles offer passengers complimentary In-Vehicle access to WiFi. Any passengers who utilize the complimentary In-Vehicle WiFi understands and agrees that there are significant security, privacy and confidentiality risks inherent in accessing or transmitting information through the Internet, whether the connection to the Internet is facilitated through wired or wireless technology. These security issues range from interception of transmissions, loss of data, or the introduction of viruses or other programs that can damage your device or network. ACCORDINGLY, ALL PASSENGERS AGREE THAT VAUDLIMOUSINE, INC. , ITS SUBSIDIARIES, AFFILIATES, PARENTS, OWNERS, INVESTORS AND INSURERS WILL NOT BE LIABLE FOR ANY INTERCEPTION OF TRANSMISSIONS, LOSS OF DATA, FILE CORRUPTION, HACKING OR DAMAGE TO YOUR COMPUTER OR NETWORK THAT RESULTS FROM THE TRANSMISSION OR DOWNLOAD OF INFORMATION OR MATERIALS THROUGH THE SERVICE.

Nondiscrimination Policy

Vaudlimousine provides transportation based solely upon vehicle and chauffeur availability, without regard to race, sex, color, national origin, sexual orientation, religion, gender identification, disability, age or geographic departure point or destination.
App for mobile devices running on the Android® platfor

Electronic Channel Terms & Condition

Acceptance. Use of the Vaudlimousine.ch (collectively, the “Web Site”), the on-line reservation services (the “Services”) provided Vaudlimousine , are subject to the terms and conditions of use set forth below (“Terms of Use”), which include Vaudlimousine Privacy Policy, incorporated into these Terms of Use by reference.PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THE WEB SITE, THE SERVICES, OR THE MOBILE APP. BY USING THE WEB SITE, THE SERVICES, YOU AGREE TO THESE TERMS OF USE. IF AN INDIVIDUAL IS USING THE WEB SITE, THE SERVICES, ON BEHALF OF A BUSINESS ENTITY, WHETHER AS AN EMPLOYEE, CONSULTANT OR AGENT OF SUCH BUSINESS ENTITY, BY DOING SO, SUCH INDIVIDUAL REPRESENTS THAT THEY HAVE THE LEGAL CAPACITY AND AUTHORITY TO BIND SUCH BUSINESS ENTITY TO THE TERMS OF USE. “YOU” SHALL REFER BOTH TO THE INDIVIDUAL ACCESSING THE WEB SITE, THE SERVICES, A BUSINESS ENTITY, IF ANY, AND ANY SUCH BUSINESS ENTITY ITSELF. MAY CHANGE THESE TERMS OF USE FROM TIME TO TIME WITHOUT NOTICE, AND SUCH CHANGES WILL BE EFFECTIVE ON THE DATE THEY ARE POSTED ON THE WEB SITE. USE OF THE WEB SITE, THE SERVICES, AFTER SUCH CHANGES HAVE BEEN POSTED CONSTITUTES YOUR ACCEPTANCE OF ALL SUCH CHANGES. IF YOU DO NOT AGREE TO THESE TERMS OF USE, DO NOT USE THE WEB .
Use of the Web Site, the Services. You may only use the Web Site, in accordance with the Terms of Use, any posted policies and procedures that appear on the Web Site, and for lawful purposes. You agree not to use the Web Site, the Services, (a) transmit any material that infringes or misappropriates any third party’s copyright, trademark, trade secret, patent, or other proprietary rights, (b) transmit any material
that is false, inaccurate, fraudulent, or misleading, (c) distribute computer viruses, worms, or software intended to damage or alter a computer system without the owner’s consent, (d) use “auto-responders,” “cancel-bots,” or other similar mechanisms that generate excessive network traffic, (e) transmit any unlawful, harmful, defamatory, pornographic, obscene, vulgar, threatening, harassing or otherwise objectionable material, (f) send or relay any unsolicited advertising or chain letters, (g) exceed your permitted access or attempt to gain unauthorized access to the Web Site, the Services, or any part thereof, or other accounts, computer systems or networks, through login password mining or any other means, (h) frame any portions of the Web Site, the Services, within another web site or establish links from any other web site to any page of the Web Site other than the home page or (i) resell use of, or access to, the Web Site, the Services, or the Mobile App to any third party without Vaudlimousine’s prior written consent. Vaudlimousine the right to terminate your access to the Web Site, the Services, or the Mobile App at any time without notice if we determine, in our sole discretion, that you have abused or violated any of these terms and conditions.
Mobile Charges. You are responsible for payment of any costs or expenses incurred as a result of download, including any operator network and roaming charges. Please check with your service provider for details.
agree to notify immediately of any unauthorized use of your user ID and/or password or any other breach of security related to the Web Site, the Services. WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE ARISING FROM YOUR FAILURE TO SAFEGUARD YOUR USER ID AND/OR PASSWORD OR TO COMPLY WITH THIS SECTION.
Services. ’s provision to you of the Services may be subject to other terms, conditions and restrictions posted on the Web Site, the Mobile App or otherwise communicated in writing to you by , including via email. The Services are subject to availability and all price quotes are estimates. Please refer to the Frequently Asked Questions page and/or Service Terms of Use page for more information.
Proprietary Rights and Communication with Vaudlimousine.
The Web Site and certain content therein, the Services, and any underlying software may be protected by copyright, trademark, patent, and/or other intellectual property and proprietary rights laws and are owned (along with all proprietary rights therein, including all rights, in and to the Web Site, the Services, and any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by you or any other party relating to the Web Site, by Vaudlimousine You agree that you will not copy, distribute, republish, display, post, transmit, download, or modify any content you obtain from the Web Site, the Services, or or any other Vaudlimousine or
licensor owned intellectual property without Vaudlimousine’s prior permission; provided, however, that you may download or print a copy of information from the Web Site for your use in learning about, reserving, or using the Services.
Excepting any suggestions, ideas, enhancement requests, feedback, recommendations or any other information deemed proprietary and detailed above in 6(i), any other communication or material you transmit to us by email or otherwise, including any data, questions, comments, suggestions, or the like is, and will be treated as, non confidential and nonproprietary. Except to the extent expressly covered by our Privacy Policy, anything you transmit or post may be used by us for any purpose, including but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Furthermore, you expressly agree that we are free to use any ideas, concepts, know-how, or techniques contained in any communication you send to us without compensation and for any purpose whatsoever, including but not limited to, developing, manufacturing and marketing products and services using such information.
Third Party Applications. The Web Site, the Services, and the Mobile App may enable you to link or connect you to use functionalities of third party applications, services or sites that are not owned or controlled by Vaudlimousine (“Third Party Applications”). Any Third Party Applications are subject to the terms and conditions of the relevant third party provider. has no control over and is not responsible or liable for any matters relating to your dealings or transactions with such third parties and over any third party content, syndicated content, applications, services, sites, advertisements, links, privacy policies and/or practices of any such third parties that may be accessible via the Web Site or the Services. It is your responsibility to check the privacy policies and terms of service and usage of all third party sites that you visit prior to downloading or using any such Third Party Applications.
Warranty Disclaimer. THE WEB SITE, THE SERVICES AND ANY INFORMATION PROVIDED THROUGH THE WEB SITE, THE SERVICES, INCLUDING ANY THIRD PARTY APPLICATIONS OR THIRD PARTY PROVIDED INFORMATION, ARE PROVIDED BY Vaudlimousine ON AN “AS IS” BASIS, AND NEITHER Vaudlimousine ITS SUBSIDIARIES, PARTNERS, AFFILIATES, VENDORS OR SUBCONTRACTORS MAKE ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE WEB SITE, THE SERVICES, OR THE INFORMATION MADE AVAILABLE BY OR THROUGH THE WEB SITE, THE SERVICES, OR THE MOBILE APP. IN ADDITION, DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, STATUTORY AND NON-STATUTORY, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, ACCURACY OF INFORMATION, TITLE, QUIET ENJOYMENT, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT, OR ANY WARRANTY ARISING FROM COURSE OF DEALING OR CUSTOM OF TRADE. NEITHER Vaudlimousine NOR ANY OF ITS SUBSIDIARIES, PARTNERS, AFFILIATES, VENDORS OR SUBCONTRACTORS WARRANTS THAT USE OF THE WEB SITE, THE SERVICES BE UNINTERRUPTED, AVAILABLE AT ANY TIME OR FROM ANY PARTICULAR LOCATION, SECURE OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE WEB SITE, THE SERVICES, ARE FREE OF VIRUSES OR OTHER POTENTIALLY HARMFUL COMPONENTS. Some jurisdictions may not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.
Limitation of Liability. IN NO EVENT WILL Vaudlimousine , ANY OF ITS SUBSIDIARIES, PARTNERS, AFFILIATES, VENDORS OR SUBCONTRACTORS, INCLUDING THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES OR AGENTS, BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES (INCLUDING WITHOUT LIMITATION THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE OF OR INABILITY TO USE THE WEB SITE, THE SERVICES, OR ANY WEBSITES OR THIRD PARTY APPLICATIONS LINKED TO THE WEB SITE, THE SERVICES, OR THE WHETHER BASED ON CONTRACT, TORT OR OTHER LEGAL THEORY, AND REGARDLESS OF WHETHER KNEW OR WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ’S AGGREGATE LIABLITY FOR DIRECT DAMAGES ARISING FROM OR RELATING TO THE WEB SITE, THE SERVICES,(REGARDLESS OF THE CAUSE OF ACTION, WHETHER UNDER CONTRACT, TORT, OR OTHER LEGAL THEORY) IS LIMITED TO THE GREATER OF (i) THE AMOUNT PAID BY THE USER TO FOR THE SPECIFIC SERVICE THAT IS THE SUBJECT OF THE DISPUTE OR (ii) $50. THE FOREGOING LIMITATIONS OF LIABILITY ARE INDEPENDENT OF, AND SHALL APPLY REGARDLESS OF, ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED OR EXCLUSIVE REMEDY. You acknowledge that has agreed to provide the Web Site, the Services in reliance on the exclusions of liability and disclaimers of warranty set forth herein. Some jurisdictions do not allow the limitation of incidental or consequential damages, so the above limitation may not apply to you.
Indemnification. You agree to indemnify and hold , its subsidiaries, partners, affiliates, vendors, subcontractors, officers, employees, and agents harmless from any and all losses, liabilities, damages and/or costs (including reasonable attorneys’ fees) arising from any third-party claims arising from or related to your use of the Web Site, the Services, or the Mobile App, or your violation of the Terms of Use or the Privacy Policy.
Payment. Vaudlimousine uses a third-party payment processor (the “Payment Processor”) to link your credit card account to pay for the Services booked on the Web Site and through The processing of payments or credits, as applicable, in
connection with your use of the Web Site, the Services, and the Mobile App will be subject to the terms, conditions and privacy policies of the Payment Processor and your credit card issuer in addition to these Terms of Use. is not responsible for any errors by the Payment Processor. In connection with your use of the Web Site, the Services, will obtain certain transaction details, which will use solely in accordance with the Privacy Policy.
Privacy. takes the privacy of you and your information very seriously. For further information about what information we collect and how we use such information, please view our Privacy Policy.
Severability. If any part of these Terms of Use shall be held or declared to be invalid or unenforceable for any reason by any court of competent jurisdiction, such provision shall be ineffective but shall not affect any other part of these Terms of Use.
Waiver; Remedies. The failure of to partially or fully exercise any rights or the waiver of of any breach of these Terms of Use by you, shall not prevent a subsequent exercise of such right by or be deemed a waiver by of any subsequent breach by you of the same or any other term of these Terms of Use. The rights and remedies of under these Terms of Use and any other applicable agreement between you and shall be cumulative, and the exercise of any such right or remedy shall not limit ’s right to exercise any other right or remedy.
International Access. The Web Site, the Services, are provided from Switzerland and all servers that make it available reside in Switzerland The laws of other countries may differ regarding the access and use of the Web Site and Service. We make no representations regarding the legality of this Web Site, the Services, in any other country and it is your responsibility to ensure that your use complies with all applicable laws outside of Switzerland
Arbitration. Any and all disputes pursuant to these Terms of Use, or otherwise between the parties, shall be submitted to binding arbitration in the State of New York in Bern County in accordance with the commercial rules of the Switzerland Arbitration Association then in effect. The arbitration panel shall consist of one (1) neutral arbitrator if the amount in controversy in less than 20000Chf, otherwise the panel shall consist of three (3) neutral arbitrators, each an attorney with at least five (5) years of experience in the primary area of law as to which the dispute relates. The costs of the arbitration shall be shared equally by the parties, provided that, the arbitrator may award attorneys costs and expenses to the prevailing party. The parties agree that any actions or disputes shall be adjudicated between the parties hereto, and shall not be combined with any other actions or disputes of other parties. Notwithstanding the foregoing, this arbitration clause shall not in any way be deemed to limit ’s right to commence an action in an appropriate court (and without submitting to arbitration) to protect its intellectual property rights or enjoin prohibited use of the Web Site, the Service, and the Mobile App.
Governing Law. The laws of the State of New York shall govern these Terms of Use. Subject to the arbitration provision above, YOU HEREBY EXPRESSLY CONSENT TO EXCLUSIVE JURISDICTION AND VENUE IN THE COURTS LOCATED IN NEW YORK COUNTY, NEW YORK FOR ALL MATTERS ARISING IN CONNECTION WITH THESE TERMS OF USE OR YOUR ACCESS OR USE OF THE WEB SITE, THE SERVICE.
Force Majeure. shall not be responsible for damages caused by delay or failure to perform, in full or in part, any of its obligations in connection with the Web Site, the Services, provided that there is due diligence in attempted performance under the circumstances and that such delay or failure is due to fire, earthquake, unusually severe weather, strikes, government sanctioned embargo, flood, act of God, act of war or terrorism, act of any public authority or sovereign government, civil disorder, delay or destruction caused by public carrier, or any other circumstance substantially beyond the control of .
Entire Agreement. These Terms of Use and the other policies and terms posted on the Web Site set forth the entire agreement between you and on this subject matter and supersede all other negotiations, understandings, statements and agreements between the parties.
Questions. Should you have any questions regarding these Terms of Use you may contact us at info@.com. Notwithstanding the foregoing, is under no obligation to provide technical support for the Web Site, the Service, or the Mobile App.

SMS Terms & Conditions

Explanation of Service

Alerts are SMS messages that notify you about important transaction related details about reservations you book with (the “Service”). These may include, but are not limited to, pre-reservation reminders, notification that your chauffeur is in route to pick you up, and notification that your chauffeur is at the requested pick-up location.
IMPORTANT NOTE: You can always control the types of notifications you would like to receive under the account settings options of your passenger profile, accessible at www..com or www.connect.com. If you need any assistance with these settings, feel free to contact us at our toll free number +41 77 980 86 75

Acceptance of Terms

By using the Service provided by , you have agreed to be bound by these terms and conditions, as well as the terms and conditions applicable to chauffeured transportation services; (which can be accessed via www..com or www.connect.com) however, you may use services without subscribing to Alerts.
If you do not agree with ’s terms and conditions, you must immediately cease using the Service and contact us as provided below under HELP.

Privacy Policy

We respect the privacy of the personal information you provide to us and take measures to protect that information. You can view our privacy policy here.

Subscribing to the Service

Any passenger profile with a valid mobile telephone number attached will be automatically enrolled upon set-up, unless otherwise instructed by the enroller. Any SMS notifications sent by are for the sole purpose of providing you with important information about the Service (as described above) and are provided in compliance with all of the pertinent rules and regulations pursuant to the US Telephone Consumer Protection Act of 1991 and the CAN-SPAM Act of 2003 .
In order to subscribe, please navigate to the account settings page of your passenger profile, where you will then need to provide your mobile phone number. Please note that at this time only one mobile number may be enrolled per passenger profile.
You will then have the option to select which text message notifications you would like to receive as part of the Service.

How to Opt-In for Alerts

Use of any International service authorizes to send Alerts via SMS directly to your mobile device or cellular telephone, unless you choose to opt-out.

STOP – How to Opt-Out or End Subscription

If at any time you decide you would like to stop receiving Alerts, you can opt-out by replying to any SMS text you receive with the word STOP from your mobile phone.
You can also opt-out by visiting the account settings options of your passenger profile, accessible at www.vaudlimousine.ch and changing your notification preferences.
After doing so, you will receive confirmation of your opt-out and you will no longer receive any Alert messages, unless you choose to opt-in or subscribe again.

HELP – How to Get Help or Support

To get help, call our toll free number at +41 77 980 86 75. You can request our contact information from your mobile phone at any time by texting the word HELP to the number that sent you the original SMS message.

Pricing/Cost

Although Alerts are complimentary, depending on your text plan, you may be charged by your carrier. Message and Data Rates May Apply. Please check with your carrier for specific rates and fees.